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FAQs

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Can I request a refund on-line?

Yes. Select 'Request a Refund' from the menu.

Do your handles and knobs come with the required screws / bolts?

Yes - in all cases. For the most part our handles and knobs are 'rear fixing', that is to say that they are attached from behind. These use industry standard Machine Bolts with a diameter of 4mm (M4 screws) With our rear fixing products we provide two M4 screws of different lengths. One is 25mm in length and is good for most jobs. We also provide 45mm 'snappable' screws which can be snapped to a length as required. Feel free to call us if you need more help with this.

Should I get samples first before buying all the handles I'll need?

We always recommend that you buy samples. This may add a small delivery charge but will help you to make the right choice. Please note that customers are required to cover the cost of returning unwanted items, which is obviously likely to be a larger cost for larger orders.

Do you ship from the UK?

Yes, we are proud to be a small, family owned and run, independent business operating in Devizes, Wiltshire and supplying cabinet knobs and handles customers in the United Kingdom.

Why are your prices so low? Is the quality any good?

We keep our prices low by almost always buying directly from the manufacturers, unlike almost all of our competitors. By cutting out at least one 'middleman' we are able to save substantially. Not being greedy, we pass on those savings to you.

Can I get these same products elsewhere?

Many of our products are designed by us, this means that they are unique to us and cannot be found elsewhere. Though this is not always the case, overall we certainly do have a unique selection for you to chose from.

Why don't you have more selection?

We choose our products very carefully. We check the price offers great value, the design is practical, functional and beautiful and that the manufacturing is of a reliably high standard. Only if all these criteria are met do we offer them to you.

Are your handles and knobs suitable for high end kitchens?

Yes, we supply our handles and knobs to many of the top kitchen designers and manufacturers in the country. We also have our cabinet hardware in many celebrities' homes. They will remain anonymous but, rest assured, you would know some of them!

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