Delivery Info

Orders placed before 1:00 pm on a working day will be delivered the next working day. Full payment must be received before dispatch, accepted via debit/credit card or PayPal. Wholesale inquiries should be directed to French Furniture Fittings through the ‘Contact Us’ option on the website. If there is an issue with your delivery, such as missing, damaged, or incorrect items, contact the company within 14 days for a replacement or full refund. Delivery cannot be made to PO Boxes, and it is important to provide an accurate delivery address to avoid issues. If a delivery attempt fails, carriers will leave a card for you to collect the package or arrange redelivery. Unclaimed parcels after five days will be returned to the company.

Returns Info

You have 30 days from the purchase date to return items for a refund or exchange. Returned items must be unused, in original condition, and packaging. Send returns to French Furniture Fittings at the provided address, including your name and order number. Once received and inspected, refunds will be processed to the original payment method. Refunds are generally processed on Fridays, with banks potentially taking additional days to reflect the payment. For exchanges, return the unwanted items for a refund and place a new order for the desired items.