Delivery Info

All orders over £80.00 will receive free next working day delivery.

Express deliveries are dispatched using Royal Mail 1st class or by DHL depending on weight, dimensions etc, and are sent the same day for orders received before 1pm. These will normally arrive next day.

If you chose our low cost postage option then your order will be sent Royal Mail 2nd class and dispatched within one working day. These can take 3 to 4 working days to arrive so please contact us after this period if you haven’t received your order.

We dispatch before 1:00pm (Monday to Friday) so make sure you place your order before 1:00pm if you require your order the following working day.

If you require an order urgently or on a specific date, please call our sales office on 01380 590 690 (Monday to Friday) and we will assist you in the best way possible.

NOTE: Any orders placed after 1:00pm on Friday or over the weekend will be processed the next working day.

. Full payment must be received before dispatch, accepted via debit/credit card or PayPal. Wholesale inquiries should be directed to French Furniture Fittings through the ‘Contact Us’ option on the website. If there is an issue with your delivery, such as missing, damaged, or incorrect items, contact the company within 14 days for a replacement or full refund. Delivery cannot be made to PO Boxes, and it is important to provide an accurate delivery address to avoid issues. If a delivery attempt fails, carriers will leave a card for you to collect the package or arrange redelivery. Unclaimed parcels after five days will be returned to the company.

Returns Info

You have 30 days from the purchase date to return items for a refund or exchange. Returned items must be unused, in original condition, and packaging. Send returns to French Furniture Fittings at the provided address, including your name and order number. Once received and inspected, refunds will be processed to the original payment method. Refunds are generally processed on Fridays, with banks potentially taking additional days to reflect the payment. For exchanges, return the unwanted items for a refund and place a new order for the desired items.